Frequently Asked Questions
What types of payment do you accept?
We accept all major credit cards, debit cards, and PayPal. We do not accept personal checks or money orders.
How soon do I need to pay after checkout?
Payment must be received by our office within 7 days of your initial checkout.
How much is shipping?
Your shipping cost is determined at checkout. Shipping to the continental U.S. is free via UPS Ground.
We also offer Next Day Air and 2nd Day Air services for an additional cost.
We combine shipping on multiple items to save you money.
What shipping carriers do you use?
We use UPS and US Postal Service Priority Mail for our shipping inside the USA.
All international shipments are made using UPS Worldwide Expedited.
When will you ship?
We make every effort to ship your item the same business day you complete your purchase if it is completed by 2:00 pm Eastern time M-F, all others will go out the next business day. We will send an email with the tracking number to your registered email address when your package has shipped.
What is your return policy?
We accept returns within 14 days of your purchase. Please click here for more details.
What is your warranty policy?
Every item we sell is covered by our one year warranty. If you have a problem, we can repair, send you a replacement unit or refund your money. Please click here for more details.
Is there anyone who can answer my questions about the products?
Yes, we have a dedicated staff of service and technical advisors who are ready to assist you. They can help you choose the right product for your application and offer additional advice. Please call 800-985-9415 anytime from 8:00-5:00 Eastern time Monday - Friday. A modest service fee of $4.95 will be applied to your order when calling.
How else may I contact you?
You can email us at firstname.lastname@example.org. We are here to help.